Sometimes current event registration solutions work perfectly, but there is still an opportunity to make the event even more seamless. This case study shows how JET facilitated a digital transition for Future's Homebuilding and Renovating Show.
Our Client - Future
Future runs The Homebuilding and Renovating Show, the UK's biggest and most inspiring event for self-builders and renovators. JET had already been providing Future with event registration services and solutions, then looked for ways to improve the service further.
The Solution: Digital Transition
To enhance HBRS' event registration process, JET Senior Onsite Manager Vicky assessed the current setup at one of the events. Future used paper onsite registration forms and accepted payments via PDQ machines on the day. Vicky saw potential for a more efficient approach and suggested improvements to streamline onsite registration.
Vicky recommended swapping the paper onsite registration form for an online one, saving attendees time on the day and reducing manual sorting for the events team. She also suggested replacing PDQ machines with online payment via QR code, making it easier to pay for tickets and reducing the need for cash-handling staff.
The transition also removed the need for paper receipts, supporting a more eco-friendly registration approach.
The Result
After moving from a manual onsite registration approach to a digital one, Future was delighted with the effect this had on HBRS.
The digital transition was a really simple process since JET took care of everything from the onsite registration form to financial reporting. Our visitors were particularly happy with how quick and easy the online forms were to use from their phones. We also managed to reduce our onsite paper waste, which was a great bonus!Anju Tariq, Global Head of Retention Marketing, Future
Conclusion
JET helped Future enhance its HBRS event registration setup with online payment and onsite registration methods. The events team improved efficiency while reducing paper waste.
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